While the uniqueness of each client dictates the exact services needed, each project typically includes:

• Needs documentation and analysis
• Project planning, estimating, and scheduling
• Phased deliverables
• Implementation planning
• Change management and implementation
• Training of key personnel.

For Information Systems projects, we follow the most appropriate methodology, determined by the individual project. Typical document deliverables on an Information Systems project include Project Plan and Schedule, Requirements Specification, Design Specification, Test Plan, Data Conversion Plan, and User Guide.

For Process Improvement, Metrics, and TL 9000 projects, Krollmark Technologies employs a proven method that exceeds ISO and TL 9000 standards for process definition, documentation, implementation, and management. Based on Dr. Deming's work, our method helps break down barriers between departments (such as Sales and Provisioning), reduce time-wasting activities, cut the cost of re-work and errors, and improve employee morale and teamwork. During process improvement projects, we teach management how to be successful in changing the way the daily work is done.