How We Work
We cannot begin meeting your specific project needs until we first gain a
solid basic understanding of those needs. In our initial contact we try to learn:
At this time we determine:
At this initial point there is no obligation on either side. Once gathered, the above information helps the client decide whether we are the best people to handle the assignment, and helps us determine if we can do the job and whether we can do it properly in the time available.
When appropriate, the details and results of this discussion are confirmed in a written proposal outlining:
The client has no obligation until our proposal is accepted.
During each assignment, periodic updates are given. These are augmented by at least one interim review to summarize our findings, review deliverables, and discuss any modifications in the direction for the balance of the project. Typically the last phase of each project involves providing training for those involved in the improved process or using the improved computer system.
Our goal is to provide clients with solutions that are practical to implement, help to meet improvement goals, and improve productivity and quality.
- Specific needs and background
- Goals for improvement
- Scope of the project - what is included, and what is not included
- Key issues to be addressed.
At this time we determine:
- A broad definition of the assignment and expected results
- The appropriate methods to be used
- Logical phases
- Approximate timing, resources needed, and cost.
At this initial point there is no obligation on either side. Once gathered, the above information helps the client decide whether we are the best people to handle the assignment, and helps us determine if we can do the job and whether we can do it properly in the time available.
When appropriate, the details and results of this discussion are confirmed in a written proposal outlining:
- Our understanding of the assignment
- Suggested approach
- Type and extent of client involvement
- Organization of the work
- Expected results and specific deliverables
- Estimated time and cost.
The client has no obligation until our proposal is accepted.
During each assignment, periodic updates are given. These are augmented by at least one interim review to summarize our findings, review deliverables, and discuss any modifications in the direction for the balance of the project. Typically the last phase of each project involves providing training for those involved in the improved process or using the improved computer system.
Our goal is to provide clients with solutions that are practical to implement, help to meet improvement goals, and improve productivity and quality.
